We'll look after your software, every month.
Updates, fixes, hosting, monitoring and small improvements, for a monthly or yearly retainer. We look after systems we built, and systems other people built.
What's included
Pick what you need. Most people start with updates, monitoring and incident response, then add hosting and improvements later.
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Updates and patches
Security patches and dependency updates, done on a schedule you agree, so small problems don't pile up.
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Bug fixes and small changes
The steady trickle of fixes and tweaks that every live system needs.
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Monitoring
We keep an eye on uptime, speed and errors, and alerts go straight to an engineer.
More about hosting and monitoring -
Incident response
When something breaks, we fix it, then write up what happened and what we're changing so it doesn't happen again.
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Hosting
We can host your application and include the cost in your retainer, so there's one bill.
More about hosting and monitoring -
Small improvements
Changes from a list you control. Anything big becomes its own project with our Product Engineering team.
How a retainer works
- 1
We look at your system
If we didn't build it, we start with a short review of the code, hosting and risks, and tell you what we find.
- 2
We agree the scope
A set number of hours each month, what we monitor, and how quickly you need us to respond.
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You pay monthly or yearly
One predictable bill. Hosting can be included.
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Extra work is quoted first
Anything outside the scope is billed on time and materials, and only once you've said yes.
What you'll hear from us each month
Your Customer Success Manager sends a short update every month and walks you through it on a call. No dashboards to decode, just what happened and what we'd suggest next.
Subject: Your August update
Hi Sarah,
August was a quiet month, which is how we like it. Here's what we did:
- Applied security updates to three packages
- Fixed the slow search on the orders page
- Added the CSV export your finance team asked for
Your site was up all month apart from 12 minutes on the 14th, when our hosting provider had an outage. We've added a second region so that won't take you down again.
For next month, I'd suggest turning on two-factor sign-in for staff accounts. Happy to talk it through on our call.
Ama
Customer Success Manager, JOMACS
Work that keeps moving while you sleep
Our engineers work across many time zones. Routine updates can go out before your team logs on, and someone is often already at work while it's night where you are. Wherever you're based, we'll agree the hours that matter to you.
Common questions
- Do you only look after systems you built?
- No. We take on existing systems too. We start with a short review so we both know what we're dealing with.
- What if something breaks at night?
- Tell us how quickly you need a response and we'll build it into your retainer. With engineers in several time zones, someone is often already at work when it's night where you are.
- Can you host our application?
- Yes. We can host it for you and include the cost in your retainer.
- What if we need something bigger?
- We'll scope it as a separate project with our Product Engineering team and quote it before any work starts.
Tell us about the system you need looked after
We'll start with a short review and come back with a scope and a quote.